info@psin.gov.ng
Human Resource and Leadership Development Courses
Background
This is a well-structured course for planning and managing HR Architecture in the public
service while responsively positioning the human capital quotient in the face of best
global practices, workplace diversity, technology evolution and multifaceted
environmental dynamics.
The Programme will enable participants to gain an insight on the Strategic approach towards HRM and to understand how various HR strategies that is relevant in the public service.
Learning Objectives:
At the end of the course, participants will be able to:
- Understand the dynamics of HR planning and management in the public service
- Appreciate various HRM models.
- Evaluate work systems in line with organization’s strategic purpose
- Manage organization culture mix to ensure organizational efficiency
- Manage team for strategic results
- Ensure effective use of Human Resources
- Predict the impact of technological changes on the resources as well as on the kind of jobs they do.
Course Contents
- Strategic Workforce Planning
- Strategic HR Management: An Overview
- Training and Development
- Understanding the Need for Workforce Planning
- Measuring Employee Attitude
- Talent Management
- Strategic Sourcing of Required Skills for the Civil Service
- Target Setting and Performance Management
- Ethics and Code of Conduct for Public Servants
- Developing an EPIC Culture Transformation Civil Service
Target Audience
Middle and Senior Level Officers.
Background
The Civil Service of the Federal, States and Local Governments are created by the relevant provisionsofth1999Constitutionof the Federal republic of Nigeria, Section318 (1) of the Constitution defines the Civil Service of the Federation as “Service of the Federation in a civil capacity as staff of the office of the President, the Vice president, a Ministry or Departments of the Federation assigned with the responsibility for any business of the Government of the Federation”.
Learning Objectives
At the end of the course, participants will be able to:
- Understand the dictates of the Public Service Rule
- Financial Regulations and other extant rules guiding conduct of public officers
- Apply the Public Service Rules and Financial Regulations in the workplace
- Understand the processes and procedures in Appointment, Promotion and Discipline
Course Contents
- Public Service Rules
- Understanding PRA, NHF, NHIS
- Overview of the Public Service Reforms and Government Development Agenda in Nigeria
- Oath of Secrecy and FOI Act
- Introduction to Labour Laws in Nigeria
- Memo Writing in the Public Service
- Work Ethics in the Public Service
- Personal Development Programme
- Report and Speech Writing
- Presidential Executive Orders
Target Audience: Newly employed Civil Servants and Middle Level Officers.
Background
Leaders, especially senior decision-makers in Ministries, Departments and Agencies (MDAs) are required to tackle significant challenges in today’s testing times. However, against the backdrop of necessary fiscal constraints and global financial uncertainty, leaders need to set strategic direction that takes account of a host of external/internal factors that can affect their organizations’ overall goals and objectives.
Learning Objectives
At the end of the course, participants will be able to:
- Appreciate the critical role and importance of effective leadership and management training for attaining organizational goals
- Promote active learning that will offer opportunities for participants in a mutually supportive setting
- Unlock their leadership potentials in line with global best practices
- Introduce, develop and reinforce skills and techniques that will support and sustain each participant in developing overall leadership capabilities
- Facilitate knowledge and understanding in “What Works” in leadership types and styles
- Acquire skills for effective team building
Course Contents
- Strategic Leadership: The Overview
- Good governance and Policy Formulation
- Personal Effectiveness and its impact on Organizational Development
- Managing team for strategic Results
- Managing Change for Effective Service Delivery
- Succession Planning
- Target Setting and Performance Management
- Leading People through Change
- Industrial Relationship Management
Target Audience: Middle and top-level management officers in the Public Service.
Background
This highly interactive programme is designed with focus on the ERGP and 2017-2020 Federal Civil Service Strategy and implementation Plan of the office of the Head of Civil Service of the Federation. It focuses on developing the critical skills to effectively managing change in the workplace and covers how to motivate people through the change process.
Learning Objectives
At the end of the course, participants will be able to:
- Understand the change management principles
- Address the knowledge gap in government policies
- Identify the role of public servants in the attainment of the expected outcomes of the Agenda
- Understand the importance of change in organizational development
- Identify ways they can help team members cope with change
Course Contents
- Introduction to Managing Organizational Change
- Overview of 2017-2020 Federal Civil Service Strategy and Implementation Plan
- Overview of the ERGP
- Understanding Presidential Executive Orders
- Understanding the SDGs
- Leading People through Change
Target Audience
Middle and top-level management officers.
Background
Effective Organizations are aware of the positive relationship between employees’ performance and the overall performance of the organization, it is, however, imperative for organizations to ensure the supervisors and managers improve employee performance.
The front or line managers are imperative any performance management system which includes setting objectives and conducting appraisals. This Programme is designed to take an in-depth view at setting the right targets and create measures to manage employees.
Learning Objectives
At the end of the course, participants will be able to:
- Describe the purpose of performance management from an individual and organizational points of view
- Ensure an improvement in both individual and organizational performance
- Create Business-based objectives, SMART targets and performance measurement
- Understand the process of identifying KPIs and Performance requirements
- Appreciate the requirements for career development
- Understand the links between behavior and values in the organization
Course Contents
- Result-Based Performance Management and Meritocracy: Introduction
- Creating and sustaining high performance teams
- Supervisory and Performance Management
- The principles of performance management
- Setting performance measures
- Reviewing and assessing performance
- One to one performance review meetings
- Rewards Management and Motivation
- Wages and Salaries Administration
Target Audience
Middle and top-level management officers.
Background
Organizations that are determined to excel in service delivery and make a difference to the clients must have core skills and competencies in learning and development. The current roles of L&D in organizations are changing and must be aligned with the raving trends in global practices. Those who handle training functions must not only have competencies in training service delivery and learning transfer, they must learn how to use training to improve organizational performance.
Learning Objectives
At the end of the course, participants will be able to:
v Align L&D function to the strategic objectives of the organization
- Design L&D programmes that are compelling and meet learners’ requirements as individuals and organization as a whole
- Secure adequate resources for L&D projects and activities
- Attain training logistics competence
- Master excellent facilitation skills.
Course Contents
- HR Planning and Needs for Training
- Key Elements of L&D Business Plan
- Linking L&D to Business Strategy
- Approaches to TNAs & Skills Gap Analysis
- Curriculum Planning and Development
- Effective Management of Training
- Managing Training Budgets
- Training Delivery Methods
- Training Evaluation and Analysis
Target Audience
The course is designed for all levels of staff in MDAs.
Background
Teams are portrayed as effective work groups whose effectiveness rests in the degree of motivation, co-ordination and purpose. Its synergy produces an energy and creativity which is beyond them as individuals. The programme is designed to give practical knowledge of building a team and ability to understand the key concepts associated with team work.
Learning Objectives
At the end of the course, participants will be able to:
- Identify the main obstacles to effective team working.
- Understand the nature of the team formation process.
- Understand the critical components required for a high-performance team.
- Use these components to build a team that works effectively as a unit where synergy is evident.
- Explain the benefits of developing and maintaining effective team working.
Course Outline
- Leadership and Partnership
- Building an Effective Team
- Stages of Team Development
- How decisions are made in organizations
- Managing a High-Performance Team
- Problem solving and Creating Team Spirit
- Rephrasing for Better Relationships
- Dealing with Challenges in Teamwork
Target Audience: Middle and top-level management officers of MDAs.
Background
The Leadership in the public service combines two critical and interrelated topics – leadership and organizational effectiveness. While leadership has always been about inspiring and influencing people, leaders must now be able to do this in a context where organizational effectiveness is becoming ever more central and changing increasingly fast. To be a successful leader today is therefore about leading people to achieve organizational objectives.
Learning Objectives
At the end of the course, participants will be able to:
- Make the transition into the role of effective leader
- Understand the strengths and weaknesses as leaders
- Effectively handle friends, older workers, new hires and other early problems.
- Understand change management process
- Have a deeper understanding of motivating people, and how to gain commitment.
Course Outline
v Quality Management: Creating and Sustaining Organizational Effectiveness
- Articulating and Inspiring Visionary leadership
- Building and Sustaining Teams
- Succession Planning and Mentorship Management
- Strategic Organizational Planning and Change Management Process
- Communication with Influence
- Etiquette &Organizational Values
- SWOT Analysis
Target Audience: Middle and top-level management officers of MDAs.
Background
We, all at some point in our past have muttered the words ‘I haven’t got enough hours in the day’, ‘I wish I could…’ or ‘I really want to get better at…’
We hold ourselves back from the things we want to do because our own self-limiting beliefs are telling us that we can’t do something, or we shouldn’t be doing it. But you can. We just need to change our mind set and become personally effective.
Learning Objectives
At the end of the course, participants will be able to:
- Understand what personal effectiveness is and its benefits
- Know what your personal strengths and areas for development are
- Be able to identify what is holding you back from what you want to achieve
- Communicate more effectively and efficiently with others and have the confidence to sell yourself when you need to
- Know how to build a clear personal development plan that drives you to gain new skills and knowledge that you need to succeed
- Have a range of techniques to become more efficient such as how to prioritize tasks and manage your time more effectively
- Delegate tasks effectively
Course Outline
- Overview of Self Management and Personal Effectiveness
- Working styles and relationship building
- Communicating Skills
- Goal setting and Work Priority
- Building a Personal Development Plan
- Self-Motivation
- Time Management and Delegation
- Dealing with different behaviors
- Problem solving and decision making
Target Audience: Middle and top-level management officers in Public and Private Sectors.
Background
Complaints about performance reviews are all too common in the workplace. Managers feel like they are wasting precious time going through a process that doesn’t have much meaning, and employees are not receiving feedback that helps them to grow and develop as professionals. Hence, this course is put together for the managers to raise the bar on performance through target setting and appraisal processes.
Learning Objectives
At the end of the course, participants will be able to:
- Improve the effectiveness of employees and organization by implementing the tools of performance management.
- Determine performance measures at the Corporate, departmental and Individual levels.
- Manage the attainment of targets through regular monitoring, and support.
- Appraise employees and identifying training and development requirements to build relevant competencies.
- Link individual performance to rewards and career advancement.
- To develop the concept of “managing for success” – consistently catching people in the act of doing things right!! (Steven Covey).
- To improve performance and productivity;
Course Contents
- Vision, Mission & Objectives.
- Employer & Employee Responsibilities and Obligations
- Target Setting and Performance Management Process – Objectives, Competencies, and Standards
- Overview of the Balanced Scorecard Model
- Customer Perspective
- Business Processes Perspective
- Organisation Learning Perspective
- Financial Perspective.
- Components of the Targets Setting
- Goals
- Critical Results
- Performance Indicators
- Performance Standards
- The Quantitative Performance
- Behavioural Performance
- Weighting
- Dependencies.
- Appraisal System
- Uses of performance appraisal
- Preparation for the Manager – Assessment and using performance measures
- Preparation for the Employee – Career and Development
- The Performance Review Conversation
- Expectations from performance appraisal exercise
- Three critical areas for review: performance, reward, potentiality review.
- Performance rating errors
- Completing the Performance Management Cycle with Appraisals
- Appraisal Process Best Practices
- Managing “poor performers”
Target Audience: Middle and top-level management officers of public and Private sectors
Background
Talent Management is an important HR tool in the recruitment and employee management process. It is an essential business wide practice used by management to cover many areas such as; succession planning, development of the organization and individuals, performance enhancement and organizational capability. This course is designed to ensure managers understand the process of talent management and its importance to organizational performance.
Learning Objectives
At the end of the course, participants will be able to:
- Recognize the business case for talent management and succession planning
- Identify the need to have talent management integrated into the strategy of their organization in order to retain talent
- Recognize the key steps required to implement the Talent Management Continuum
- Draw up an action plan to address your talent management needs
Course Contents
- Overview of Talent Management
- Concepts of Talent Management & the Public Service
- Talent Management Strategy – Aligning Corporate Strategy with Talent Management Strategy
- Developing and Attracting Talent: To meet organizational and individual needs
- Managing Your Talent – Active steps taken to retain and engage talent for the future health of the organization and individual
- Succession Planning – Identifying and developing internal talent pools for key/critical organizational positions
- Evaluating Your Talent – High level and individual evaluations to ensure you have a robust Talent Management system in place
- Retaining Your Talent – Identifying ways to help improve retention of your talent
- Management Policy – The key aspects of a robust Talent Management Policy
Target Audience: Middle and top-level management officers.
Background
Effective management of the most strategic asset of every organization is very important. However, being equipped with the requisite knowledge on effective people management is important to achieving organizational vision.
Learning Objectives
- Recruit and keep the right talent that will ensure organizational effectiveness.
- Develop the flexibilities in communicating effectively with all cadres of staff within the organization.
- Improve the results of people they work with thorough effective coaching
- Handle conflicts effectively and decide on the best options to get the best results out of the situation.
- Build and manage high performance teams
Course Contents
- Strategic HR Management in the public sector
- Effective communication
- Critical factors that build or break teams
- Leading and managing change
- Creative Problem solving and decision-making Process
- Team Building
Target Audience
The course is designed for all levels of staff of MDAs.
Background
We constantly experience the impact of change but effective organizational change remains a management dilemma. This course, for senior and middle managers, clarifies the need for change, examines the barriers and pitfalls and identifies methods for implementing successful change.
During the programme participants will be introduced to a series of concepts and be involved in exercises that will aid your understanding of the latest theories of change. This will enable you to take a pragmatic, but visionary, view of the change process within your own environment.
Learning Objectives
At the end of this programme, participants will be able to:
- Understanding the change process that will provide them with a skill set to enable the delivery of successful change in their own environment
- Understand the proven techniques which will allow them to create their future vision, establish a realistic view of the present and to provide a methodology to minimise risk as they move towards the new way
Course Outline
- How to Prepare for Change
- Understanding the need for change
- Analyzing and understanding the impact of the environment
- Creating a shared vision of the future
- Setting the strategic goals and assessing performance
- Evaluating and utilizing the power and influence of those involved
- Understanding and Working with the Organizational Culture
- Organizational Culture and Change Management
- Does it need to change and what should replace it?
- Why resistance to change exists
- Recognizing the resistors
- Managing and supporting the effects on the individual
- Working with teams in a change environment
- Building management capability
Target Audience
The course is designed for Middle and senior officers of MDAs
Background
The need for new breed of leaders that is aware of the necessary fiscal restraint, performance improvement ethos and global opportunities. Leaders need to drive their organizations through strategic direction that takes account of international best practice. They need to be able to grow international partnership that will propel their organization to the next level of growth. With the maturing democratic systems and the emergence of new breed of leaders in Nigeria, the expectations from organizational leadership are fast changing. Because change in public sector is inevitable, leaders clinging to old ways of leadership and management will not continue to prosper for long. Unfortunately, people and organizations change slowly, usually with great resistance and often with considerable pain.
Learning Objectives
At the end of the course, participants will be able to:
- Develop the right leadership emotional intelligence
- Identify the leadership challenges in the 21st century;
- Identify the strategic issues within the on-going reforms in public sector
- Set strategic direction based on target driven benchmark and key performance indicators for the achievement of vision 20-20-20 and the government agenda;
- Operate successfully at the nexus of politics and administration within the Nigeria’s government systems in the 21st century;
- Analyze and manage complex and intractable
- Analyze policy issues relating to change management;
- Deal strategically with various forms of contingency, crisis and change in and around their organizations;
Course Outline
- Emotional Intelligence for Contemporary Leadership
- Strategic Leadership in the 21st Century
- Strategic Road-mapping for Policy Achievement
- Strategic Change Management for Effective Service Delivery
- Key Reforms in the Public Service: Prospects, Challenges and Strategic drivers
- Strategic Networking and Partnership for Performance Improvement
- Target Setting, Performance Management and Benchmarking
Target Audience
The course is designed for all levels of staff of MDAs.
Background
Employees’ attitude to their duties and responsibilities has major effect on organizational productivity. Their commitment and loyalty to their organizations and their positive attitudes to peers and superiors in the course of their job performance are necessary requirements for industrial harmony and higher productivity. Their respect for organizational core values has huge effect on results. Managers need to build positive work attitudes for the attainment of their organization’s objectives.
This workshop is designed to equip participants with the requisite skills and work values essential for fully exploiting the creative potentials of human resources for improved productivity.
Learning Objectives
At the end of the course, participants will be able to:
- Analyse prevailing work ethics and their impact on organizational performance;
- Identify factors that have positive and negative effects on employees’ attitude to work;
- Handle factors that negatively affect attitude to work.
- Develop strategies for managing human resources for high productivity.
- Influence work ethics and behavior positively.
Course Outline
- Corporate Governance
- Management Concepts and Processes
- Work Ethics and Productivity
- Environment and Ethics
- Organizational Culture and Values
- Human Behaviour/Relations in Organizations
- Attitudinal Change
- Leadership Styles and Skills
- Productivity Measurement Tools
- Productivity Improvement Techniques
- Corporate Social Responsibility
- Measuring and Rewarding Performance
- Developing an EPIC Culture Transformation Civil Service
- Work Ethics and Values for the Civil Service
Target Audience: The course is designed for all levels of staff of MDAs.
Background
Conflicts abound everywhere. All over the world, there are disputes that are latent, emerging or manifest. Conflict arises partly from two or more parties disagreeing over the distribution of resources. Conflict is the result of the diverse characteristics of our thoughts, attitudes, beliefs, perceptions, systems and structures. It is part and parcel of our existence and we all have influence and power over whether conflict becomes negative or positive.
Learning Objectives
At the end of the workshop, participants will be able to:
- Develop shared values in conflict management.
- Identify causes and types of conflict.
- Analyse tools for conflict resolution.
- Develop positive attitudes and interactions in their teams and organizations.
- Apply appropriate intervention strategies in conflict resolution.
Course Outline
- Conflict Management and Resolution: An Overview
- Causes, Styles and Types of Conflict
- Stages of Conflict Development and Strategies for Conflict Resolution.
- Personal Attitudes towards Conflict Management.
- Tools for Conflict Analysis.
- Management/Union Conflicts Management
- Culture and Conflict Management and Resolution
- ADR and Conflict Resolution
- Effective Communication and Conflict Resolution
- Maintaining Post-conflict Relationship
- Implementing Work-life Balance in the Work Place.
Target Audience: The course is designed for all levels of staff of MDAs.
Background
Many organizations performance and service delivery are undermined by poor attitude. The attitude challenge is manifested in tardiness, unethical conduct, conflict and low commitment, all of which lead to low productivity, negative image and poor service delivery. Attitude change poses significant challenge. Organizations which intend to excel in service delivery must pay attention to attitude problems
Employees’ performance and contribution is a function of their knowledge, skills, attitude and motivation. Attitude constitutes the most important factor in the performance of the worker. With the right attitude, an employee will be willing to learn, show commitment to work, relate well with peers, superiors and juniors. With the right attitude, an employees’ contribution and organizational performance will be at peak level.
This workshop is designed to provide the platform for a critical examination of attitude and ethical conduct in the public and private sectors and to bring attitude change to the fore for the betterment of the organizations.
Learning Objectives
At the end of the course, participants will be able to:
- Determine actions that constitute negative attitude and unethical conduct.
- Gain consensus on the effects of negative attitude.
- Identify individual and collective measures that may be taken to minimize attitude problem.
- Become part of the vanguard for change in the organization.
Course Outline
- Principles and Practice of Management
- Concept of Work and Performance
- Attitude at Work: Positive and Negative Attitude
- Unethical Practice and Conduct at Work: Why People Engage on Unethical Conduct
- Developing an EPIC Culture Transformation Civil Service
- Work Ethics and Values for the Civil Service
- Planning and Organizing Work
- Effective Management of Resources at Work
- Interpersonal Relations at Work
- Gaining the Trust, Confidence and Support of the Boss
- Effective Communication Skills
- Attitude to Official Information
- The Effective Person
- Attitude Change – the Challenges and Strategies
Target Audience: The course is designed for all levels of staff of MDAs.
Background
In today’s complex business environment characterized by pervasive economic uncertainty, organizations are constantly seeking to develop and executive a winning strategy. Most forward-looking organizations, realizing that distinctive human resources are critical in orchestrating a winning performance, now focus much more attention on aligning their human resource function with their strategic business objectives. Recent research suggests, however, that line managers remain a vital but often weak link in the alignment process, as they are ill-equipped to effectively manage the implementation of human resource aspects of business strategy.
Learning Objectives
At the end of the programme, participants will be able to:
- Understand the exploration of several fundamental aspects of managing and leading people.
- Participants will complete a Myers-Briggs (MBTI) assessment to understand their leadership types.
- How to leverage their style to get results through others and make better managerial decisions and effectively handle them.
- Appreciate key ethical issues in the employment relationship.
- Gain practical concepts and frameworks that will help to align the people management practices with his/her organization’s competitive strategy and.
- Understand how to implement change and drive business performance by achieving outstanding results through people.
Course Outline
- Fundamentals of Strategic People Management
- Managing and Leading Oneself
- Understanding and Influencing Human Behaviour in Organizations
- Handling Ethical Challenges in People Management
- Dealing With Conflict
- High Performance Work Practices and Frameworks
- Aligning Individual Performance with Organizational Goals
- Conducting Effective Performance Evaluations
- Developing and Engaging Talent for Peak Performance
- Driving Performance through Compensation
- Leadership and Strategic Impact
- Managing Workplace Conflicts and Negotiations
- Leading People through Culture Change
- Action Planning: Refining Your Management Style
Target Audience:
For Administrative officers and Personnel Manager of firms in the Public and Private Sectors respectively.
Background
The availability of managers with the requisite knowledge, skills and experience at all levels and at all times is essential for keeping organizations competitive. In order to ensure the constant supply of the required human resources, progressive organizations embark on deliberate training and development programmes like succession planning and mentoring to create a cadre of managers who possess the necessary competence and are prepared and ready to assume higher responsibilities creditably.
Succession planning and mentoring programmes are key elements in developing managers. They are essential leadership skills development programmes that help managers learn, grow and become more effective in their jobs, now and in the future.
Learning Objectives
At the end of the programme, participants will be able to:
- Highlight the various approaches used in the training and development of future managers in organizations.
- State the importance of succession planning and mentoring development programmes.
- Apply succession planning and mentoring skills.
Course Outline
- Succession Management: An Overview
- Succession and Mentorship Management
- Personality Management and Development
- Human Resource Planning and Development
- Career Planning and Development
- Understanding Mentoring Management Strategies
- Career Opportunities and Career Change
- The Practice of Succession Planning and Mentoring as a Leadership Development Tool
- Developing Managerial Skills
- Personal Values, Attitudes and Ethical Choices
- Personal Effectiveness
Target Audience: The course is designed for Middle and senior officers of MDAs.
Background
Identification of Key Result Areas (KRAs), manpower planning, target setting, resource management and staff performance appraisal are important functions of administrative and personnel officers. These are vital management functions and require competence to effectively carry them out.
This workshop is designed to equip participants with relevant management techniques and skills that will enable them to operate as effective and efficient employees.
Learning Objectives
At the end of the course, participants will be able to:
- Apply modern management techniques.
- Identify key result areas in their jobs;
- Set targets and performance standards for themselves and subordinates.
- Evaluate employees ‘performance objectively.
- Build effective work teams.
Course Outline
- Management Concepts and Processes
- Personnel Functions
- Planning and Organizing Work
- Delegation and Authority
- Budgeting and Budgetary Control
- Effective Team Building
- Leadership and Motivation
- Disciplinary Procedures
- Computer Application
- Performance Appraisal
- Industrial Relations
- New Pension Administration and Management
- Public Service Reforms and Government Development Initiatives
Target Audience
The course is designed for Middle and Senior Administrative officers of MDAs.
Background
Leadership involves the appropriate utilization assets and resources to achieve collective goals and objectives. The appropriate utilization of human resources is central to this process. Creating an enabling environment for creativity and innovation as well as using creative and innovation leadership techniques are crucial to appropriate utilization of resources to achieve common goals. Among all resources, only human resources can apply their creativity to increase their capability to create value. The capacity of resources like machines, money and materials can only increase when man (HR) applies his/her ingenuity to them.
This workshop is therefore designed to equip participants with the knowledge and skills to create a work environment that stimulates their staff to be more creative and innovative, using their management initiative.
Learning Objectives
At the end of the course, participants will be able to:
- Identify the role of leadership in creativity and innovation.
- Apply the dynamics of creativity process and creativity thinking.
- Assess their leadership characteristics and qualities.
- Create a conducive environment for creativity and innovation;
- Build teams for creativity and innovation: and
- Initiate entrepreneurial programmes.
Course Outline
- An Overview of Creativity and Innovation in Leadership
- The Creative Process
- Characteristics of Creative Leaders (with self-assessment exercise)
- Creating the Right Environment for Creativity and Innovation
- Building Teams for Creativity, Innovation and Group Genius
- Enterprise and Entrepreneurship
- Creativity in Science and Technology
- Transition from Creativity to Innovation
- Change Management
- Creativity in Public Events Management
Target Audience
The course is designed for Middle and senior officers of MDAs.
Background
The rising fear of corporate failure has put pressure on governments and boards globally to reinvent strategies aimed at strengthening sector corporate governance. It is imperative for policy makers and directors of public and private organizations to improve and expedite the board’s effectiveness. Most often there exists a dichotomy between the board and management in some organizations, which sometimes leads to conflicts and discord within the organization. Also, boardroom politics and shareholders responsiveness have led to incessant altercation.
The effectiveness with which boards discharge their corporate and statutory responsibilities substantially affects the performance of their organizations. Therefore, there is need to cultivate and maintain the right balance between the board and management.
This workshop is organized to equip participants from public and private sectors with the required skills to strengthen corporate governance system for the attainment of overall organizational goals.
Learning Objectives
At the end of this course, participants will be able to:
- Identify key issues in corporate governance;
- Highlight key indicators of good corporate governance;
- Describe the linkage between corporate governance and competitiveness;
- Describe the board’s responsibilities to all the major shareholders;
- Identify the challenges of running effective boards in Nigeria; and
- Describe the challenges of corporate social responsibilities.
Course Outline
- Overview of Contemporary Issues in Corporate Governance (Public-Private sector perspectives)
- Elements of Good Corporate Governance
- Good Governance for National Development and Growth
- Corporate Governance: The Role and Responsibility of the Boards
- Strategies for Promoting Corporate Governance
- Corporate Ethics and Values
- The Principles and Benefits of Public- Private Good Governance
- Good Governance: Public-Private Partnerships
- Best Practices in Public-Private Corporate Governance
Target Audience
The course is designed for Middle and Senior officers of Public and Private sectors.
Background
Managers perform crucial roles in the realization of corporate objectives. They interact with subordinates, super-ordinates and the general public. In order to achieve the desired corporate objectives, they need to be well equipped and improve on core skills and competence.
The course therefore is designed to equip the participants with managerial skills and techniques needed for them to excel and succeed in a challenging and volatile work environment.
Learning Objectives
At the end of the course, participants will be able to:
- Identify their roles as leaders of effective work teams in their organizations;
- Manage crisis effectively in their organizations;
- Use problem solving and decision-making skills to solve problems in their organizations; and
- Use appropriate motivational techniques to improve their performance.
Course Outline
- Managerial Roles: An Overview
- Developing Interpersonal Styles and Skills
- Transformational Leadership Skills
- Team Building Skills
- Strategic Information Management
- Managing Difficult Employees
- Crisis Management
- Problem Solving and Decision-Making Skills
- Performance Improvement Techniques
- Managing Organizational Change
- Personal Effectiveness
- MS-Access for Managerial Skills Management
Target Audience
The course is designed for Middle and senior officers of Public and Private Organizations
Background
Enhanced performance in an organization is contingent on a number of factors, including result-oriented values, target setting, use of appropriate techniques and technology, supportive work climate and compensation. Organizations must have a good mix of these efficiency factors to attain the desired level of performance.
This workshop is, therefore, designed to equip participants with the requisite skills, techniques and knowledge to enhance their performance and that of their organizations.
Learning Objectives
At the end of the course, participants will be able to:
- Set performance targets;
- Evaluate individual and unit performance targets;
- Maintain accurate records of their performance;
- Develop new work attitudes that will ensure organizational efficiency;
- Take measures that will ensure sustained performance; and
- Apply the computer in data analysis and storage.
Course Outline
- Organizational Efficiency and Performance: An Overview
- Work Attitude and Organizational Efficiency
- Setting and Monitoring Targets
- Performance Measurement and Evaluation
- Performance Improvement Techniques
- Creating a Supportive Work Climate
- Approaches to Resolving Work Conflicts
- Effective Communication
- Compensation and Performance
- Report Writing
Target Audience
The course is designed for Middle and senior officers of Public and Private Organizations.
Background
Many organizations are characterized by poor relationships and conflicts. In such organizations, people tend to work at cross-purposes. Undoubtedly, officers, their bosses and subordinates perform better when there is effective communication, interpersonal relations and harmony in the organization. Communication and interpersonal relations are potent tools for forging shared values, commitment and harmony in the organization.
This workshop is designed to sharpen the skills of participants in communication and interpersonal relations for improved work climate and performance. It will also help them sharpen their official reporting skills and expose them to the effective use of English language and computers.
Learning Objectives
At the end of the workshop, participants will be able to:
- Identify factors that affect relations in the work place;
- Minimize incidences of communication breakdown and conflict at the work place;
- Relate more effectively with superiors, peers and subordinates;
- Apply basic communication skills;
- Improve relationships in their work teams; and
- Enhance their speed in reporting.
Course Outline
- Management Concepts and Processes
- Communication Function in Organizations
- Interpersonal Relations Function
- Work Ethics and Values
- Effective Use of English Language
- Organizing Meetings and Conferences
- Effective Team Building
- Handling Organizational Conflicts
- Personal Effectiveness
- Managing the Boss
- Human Relations at Work
Target Audience: The course is designed for Middle and senior officers of Public and Private Organizations.
Background
Modern organizations now recognize the importance of growing and profiting through superior service delivery. This realization has been accentuated by rapid technological advancement and increasing competition. Customers expect excellent high quality goods and technology in conjunction with high levels of customer service delivery and total service solutions. Winning organizations must leverage on quality service delivery to their customers if they do not want to be submerged in competitive oblivion.
Learning Objectives
At the end of the course, participants will be able to:
- Develop effective service culture in their organizations;
- Evaluate the impact of employee’s behaviour on service delivery in their organizations;
- Evolve effective people-driven strategies for leading service delivery;
- Use relationship management skills in enhancing service delivery; and
- Build effective profitability tiers in quality service delivery for their organizations.
Course Outline
- Overview of Quality Service Delivery
- Dimensions of Quality Service Delivery
- Understanding the Service Triangle in Quality Service Delivery
- Roles of Employees in Service Delivery
- Strategies for Building Profitability Tiers in Quality Service Delivery
- Strategies for Measuring and Rewarding High Service Performers in Organizations
- Strategies for Delivering Quality Service
- Customer Engagement
- Customer Profiling &Customer Relationship Management
- Quality Performance Indicators
- Service Delivery Evaluation v SERVICOM and EPIC Culture Transformation Culture
Target Audience
The course is designed for Middle and Senior officers of Public and Private sector Organizations.
Background
This course provides participants with the skills and tools to administer growth within their local government by building capacity and making constructive contribution to restructuring and modernizing of the local government.
Learning Objectives
- Examine and identify areas that require growth and restructuring with a view to strengthening and improving local government administration
- Deliver a solid optimization of restructuring and tax saving measures
Course Outline
- Overview of Local Government Administration
- Constitutional Foundation of the LGA in Nigeria
- Evaluation of the LGA Autonomy in Nigeria
- Management of Modernization and E-Government
- Change and innovation Leading to Optimization
- Reviewing Organization Structures
- Initiating and Managing Change
- Reforming and managing Government Grant
- Effective Leadership
- Local Government Administration and other Tiers of Government
- Promoting and Sustaining Local Growth and Structural Development
- Financial Resources and Management of Scare Resources
- Human Capacity Development
- Fraud and Detection through Audit
Target Audience
The course is designed for Middle and senior officers of Nigeria’s 774 Local Government
Background
This advanced training course in PR Management has been designed to help delegates improve their strategic thinking when designing a PR campaign. The training provides them a comprehensive overview of the most effective Public Relations Management tactics that can make a difference in their organization’s branding, corporate communications and media relations.
Learning Objectives
Upon successful completion of this training series, participants will have learnt how to:
- Lead and project manage a successful PR campaign
- Apply the most up-to-date PR techniques, methodologies, tools
- Identify and capitalize on PR opportunities.
- Overcome the challenges and minimize risks
- Maximise the Return on Investment (ROI)
Course Outline
This Advanced Strategic Public Relations Management course will cover:
- What you are promoting
- PR to promote organization’s vision, mission and strategy
- Benefits of products and services
- Target messages for specific audiences, stakeholders and markets
- Objective measures of success: KPIs
- Return on Investment: ROI
- Social media and multi-media
- Understanding the scope, power and immediacy of these media
- Monitoring what is said, where and by whom
- Responding to negative feedback positively
- Pro-actively participating in social and multi-media
- Dos and don’ts
- Five steps for a successful PR plan
- Agree your objectives, set targets and quantify results
- Appropriate channels, methods and mix
- Maximize budget and resources
- Recruit and manage your PR team: internal and external
- Effective project management of the implementation
- Media relations
- What do you want from editors, journalists and their media?
- What do they need from you?
- Understand the pressures and deadlines they are under
- Work together to build long-term durable relationships
- Ten top tips for developing lasting relationships
- Press conferences and interviews
- Managing press conferences and dealing with journalists’ enquiries
- Giving winning television interviews
- Radio interviews with impact
- Handle difficult questions on the telephone
- Avoid the 5 most common mistakes
- Planning a successful PR campaign
- Agree strategic objectives globally, nationally, regionally, locally
- Appropriate communication for each market, stakeholder and audience
- Objectives measures of success and desired outcomes
- Project management of implementation of plan
- Anticipate and prevent problems
- Advising and developing senior people
- Advising politicians, senior civil servants, directors and managers
- Give winning presentations
- Public relations challenges as opportunities
- Harnessing creative conflict into productive output
- Budgeting and resource management
- Building a reputation
- Clarify the key elements which comprise reputation
- Strategy to maintain a long-term reputation
- Minimize threats to reputation
- Defend reputation when under attack
- Rebuild reputation after it has been undermined or discredited
- Issues and crisis management
- Anticipate sources of crises and mitigate risks
- Appoint crisis leaders and teams and allocate resources
- Create crisis plans for key eventualities
- Practise crisis plans regularly
- Case studies of impact on organizations of good and poor PR crisis management
Target Audience
The course is designed for Public Relations officers of Public and Private Sector Organizations.
Background
The course will help participants in distinguishing between different forms of ADR as well as evaluate strategies for resolving conflict.
Learning Objectives
As a result of participating in this course candidates will also be able to:
- Prepare their organization to participate in dispute resolution processes
- Apply negotiation techniques to commercial and other disputes
- Consider the merits of using an intermediary to facilitate a win-win result
- Achieve good outcomes to resolve contract disputes
- Plan and implement a dispute resolution strategy
- Recognize the strengths and weaknesses of mediation
- Appreciate the appropriateness of mediation as a means of resolving disputes
- Prepare their organization to participate in the mediation process
- Demonstrate their ability to use mediation skills
- Manage conflict through a negotiated approach
Course Outline
- Introduction to Dispute Resolution
- Typical Causes of commercial disputes
- Common legal remedies from court action
- Do we want an enforceable court judgment?
- Litigation strengths and weaknesses
- Considering ADR contract mechanisms – tiered
- Jurisdiction and applicable law issues
- Dispute case studies and exercises
- Arbitration principle’s
- When is arbitration appropriate?
- Selecting and appointing the arbitrator and the forum
- Strengths and weaknesses of arbitration
- What happens if we lose?
- Recognition and enforcement of arbitration awards
- Arbitration variants
- Pendulum (baseball) arbitration
- Class exercise : Preparing for arbitration
- Negotiating Solutions to Disputes
- Conflict management styles
- Distributive and integrative negotiation
- Building relationships to improve success
- BATNA – What’s my Plan B?
- Negotiation phases
- Using “the third side” in negotiation
- Class exercise : Negotiation preparation and role play
- Mediation
- Mediation fundamentals
- Working with neutral intermediaries
- Facilitative vs Evaluative mediation approaches
- Appointing and Working with a mediator
- Process and Stages of a mediation
- Reaching a settlement agreement
- Practical arrangements
- Alternative Dispute Resolution Mechanisms
- What are the other choices and when might we use them?
- Conciliation
- Settlement conference
- Expert determination
- Early Neutral evaluation
- Dispute Review Boards
- Med/Arb
- Ombudsman
- Mediation Agreements and other Formalities
- Contractual commitments to mediate
- ADR Contract Clauses
- The Mediation Agreement
- Important Clauses in the agreement
- Establishing the rules of the mediation
- “Without prejudice” status of discussions
- Confidentiality
- Terminating the agreement
- Fees and expenses
- Settlement Agreements
- Staying future proceedings
- Mediation Processes
- Structuring a mediation process
- Preparation phase
- Opening joint sessions
- Caucus meetings in private
- The Conclusion phase
- Alternative mediation processes
- Formalizing the settlement agreement
- After the mediation
- Class exercise: Mediating a dispute
- Developing Mediation skills
- Building trust and rapport
- Active listening
- Identifying common interests
- Engaging reluctant participants
- Facilitating co-operative problem-solving behaviors
- Dealing with deadlock
- Helping both sides get a win-win
- Class exercise
- Mediation Scenarios
- Choosing the right mediator for the job
- Duties of the mediator and professional advisers
- Mediation scenarios
- Commercial disputes
- Domestic / Family disputes
- Workplace disputes
- Online mediation
- Beyond mediation – next steps and alternatives
Target Audience
The course is designed for Middle and senior officers of Conflict Management Agencies and Non-Governmental Organizations.
Background
The role of government has been steadily changing, with increasing emphasis being placed on setting overall direction through policy and planning, engaging stakeholders and citizens, and sometimes empowering stakeholders or partners to deliver programmes and services. At the same time, the environment for policy and planning has increased in complexity. In this complex environment, the demand for good public policy development is also steadily increasing, as must the capacity of managers, policy analysts, planners, and others involved in the design and delivery of policies and programmes.
This course is therefore designed to equip the participants with the requisite competencies required to design and manage policies effectively.
Learning Objectives
At the end of the course, participants will be able to:
- State the role of public policies in national development;
- Discuss Nigeria’s experience in public policy making and implementation;
- Examine approaches and processes for effective public policy making and implementation;
- Analyse the significance of research and statistics in public policy making and implementation; and
- Discuss issues in the political economy of public policy making and implementation.
Course Outline
Overview of Policy Design and Implementation in Nigeria
- Elements of Public Policy Formulation and Implementation
- Constitutional/Institutional Framework for Public Policies
- Economic Policy Making and Implementation
- The Role of Research and Statistics in Policy Decision Making
- Strategies for Financing Public Policies
- Public-Private Sector Policy Interface
- Good Governance and Vision 20:2020 Policy Strategies
- Good Governance and Effective Policy Implementation in Nigeria
- The Political Economy of Public Policy
- Challenges of Public Policy Making and Implementation
Target Audience
The course is designed for Middle and senior officers of PRS of MDAs.
Background
This Advanced Dynamic Office Management & Administration training programme is designed to provide delegates with a comprehensive overview of the key concepts relating to office administration and the responsibilities associated.
Learning Objectives
At the end of the programme, participants will be able to:
- Provide high standards of modern office practices and methods
- Enhance managerial capabilities and career growth
- Manage the work environment to fulfill both organizational success and individual performance
- Communicate effectively, handling challenges and duties professionally with confidence
Course Outline
- Office organization Practical solution focused management skills
- How to support good workflow in the office for employee productivity
- How to manage the day-to-day running of the office
- Dealing with suppliers and developing good buying relationships
- Arranging meetings and taking minutes
- Best practice for handling meetings
- The role of teams and teambuilding
- Taking accurate minutes and following up
- Arranging the environment for best meeting atmosphere
- Event management
- Planning, arranging and monitoring events
- Coordination and facilitation skills
- How to manage different suppliers to deliver a successful event
- Managing on time and on budget
- Verbal communication skills
- How to communicate clearly and concisely
- How to express ideas and core objectives to diverse audiences
- Communicating with a confident voice
- Written communication skills
- Report writing, structure, theme, and executive summary
- Aiming reports to different stakeholders
- Email communication best practice
- Letter writing skills
- Team-working
- Creating winning teams, key roles and team dynamic
- How to motivate staff and ensure results
- How to create interventions for team conflicts and problems
- The pitfalls of underperforming teams and how realign them
- Time and stress management
- Emotional intelligence vs. Intelligence Quotient (IQ)
- The psychology of wellbeing and performance
- How to deal with pressure and stress in the workplace
- How to encourage high performance without creating stress
- Presentation skills
- Delivering professional and memorable presentations
- How to write a speech for conferences and events
- Proven public speaking tips and techniques for charismatic presentations
- Managing nerves and overcoming fear of public speaking
- Travel management
- Making travel arrangements (i.e. arranging flights, accommodation, visas)
- Managing timelines and preparing contingencies
- Negotiation with suppliers and getting the best quotes
- Researching the best routes for a journey both locally and internationally
Target Audience:
Administrative Officers, Special Assistants, Technical Assistants, Personal Assistants, and Secretaries, as well as Legislative Aides.
Background
Leading companies know that: “Business as usual” has changed. Investors, media and customers want companies to address social and environmental concerns. Leading companies in the private sector recognize that they should develop strategies to meet these needs while remaining profitable. At the same time, many of the most effective non-governmental organizations (NGOs) recognize that they can achieve widespread and lasting change by harnessing the power of the market. To achieve these goals, companies and NGOs are finding ways to work together.
This emerging shift in NGOs/private corporations’ relationship creates an exciting new landscape of opportunities for parties to collaborate, increase capacity, sustainability and deliver service to the community. Yet such partnerships must not be entered into lightly. The choice of partner (the “who”), the articulated objectives (the “why”) and the mode of operations (the “how”) are decisive factors in the success of any partnership. Also, key is that after successfully identifying corporate bodies whose objectives are in sync with theirs, NGOs will need to be equipped with the necessary tools that will make these companies want to forge partnerships them.
Learning Objectives
At the end of the programme, participants will be able to:
- Develop a sustainability strategy ;
- Effectively manage NGO – Private Sector Partnership relationship;
- Develop sustainable social entrepreneurship initiatives; and
- Effective Project Management Programme.
Course outline
- Getting to know you and workshop road map/ Concept of Shared Value;
- Sustainability Strategy for NGOs;
- Social Entrepreneurship;
- NGO – Private Sector Partnership;
- Managing projects;
- NGO Fund Raising;
- Putting together Compelling Proposals
- Stakeholder Communication and Sustainability Reporting.
Target Audience:
For NGOs and Private Sector operators
Background
Managing and leading the sales force has become a major challenge as Nigeria moves from an allocation economy to full supply. In review of the present economic situation, the sales job is a lot more complex and challenging. An update on changes in buying and selling behaviours will be offered as a catalyst for discussing the changes in sales organization structures. Cases and team exercises will be used to enhance the participant’s knowledge.
This programme will present a framework to enable participants assess their sales force, tackle issues surrounding sales force effectiveness, develop high-impact strategies to accomplish goals and enhance performance.
Learning Objectives
Participants will learn how to:
- Use a more accurate tool for judging sales and marketing potential;
- Use best sales planning, practices, operations and sales enablement;
- Use technology and tools for managing productivity;
- Develop the right route to sales and market strategy;
- Increase team motivation, integration, accountability, and performance;
- Use price as an effective selling tool;
- Manage with shrinking resources;
- Turning regional sales managers into leaders;
- Develop a simple and actionable sales strategy during the course;
- Set clear standards for sales performance and;
- Use of social media to influence sales.
Course Outline
- The Challenges of Sales Management in Nigeria;
- Training for Results;
- Evaluating Sales Performance;
- Leading an Effective Sales Force in A Challenging Economy;
- Measuring And Compensating The Sales Force Presentation;
- Strategic Price Setting in Sales and Marketing;
- Hiring and Motivating the Right Sales People;
- Organizing and Designing The Sales Force Structure;
- Strategy for Leading an Effective Sales Force – Route to Market Strategy;
- Account Management Dealing With Competition;
- Social and Ethical Responsibilities of Sales Executives and;
- Managing Relationships in a Dynamic Environment.
Target Audience:
For Marketing and Sales officers in Companies and Banks.
Background
Organizations have moved from adversary trade unionism to a more collaborative and partner-driven relationship management. The changing value orientation of industrial relations require trade union officials and representatives of workers to develop profound knowledge of organization and labour matters and to have the skills to make presentations, to negotiate and be more persuasive.
Learning Objectives
At the end of the workshop, participants will be able to:
- Demonstrate current value orientation in industrial relations
- Discuss industrial relations practices;
- Engage in constructive discussion with management;
- Build and maintain harmonious relationship with management; and
- Apply effective trade union management skills.
Course outline
- Overview of Trade Union Development
- Trade Unions: Structure, Management and Leadership
- Arbitration, Mediation and Negotiation
- Emotional Intelligence in Trade Union Management
- Problem-Solving and Decision Making
- Communication and Interpersonal Skills
- Changing Orientation in Union/Management Relations
- Collective Bargaining
- Grievance Handling and Industrial Disputes
- Transparency and Accountability in Industrial Relations
- Conflict Management and Resolution
- Industrial Relations Management in Nigeria’s Public Service
- Case Study and Exercises
Target Audience:
For Labour Union officers, Administrative Officers and Labour Groups.
Background
Conflict is unavoidable and inevitable. It also has significant impacts to an organizations ability to perform excellently well in achieving its goals and objectives. This programme is designed to offer tools and techniques to effectively manage conflict in the public service by providing an understanding of conflict, styles of conflict management, and utilization of conflict by negotiation to achieve conflict resolution.
Learning Objectives
At the end of the course, participants will be able to:
- Understand conflict management styles and its use
- Gain insight into how to better manage themselves and relationships to prepare for approaches to conflict management and to handle difficult situations
- Prepare, conduct, conclude and evaluate negotiation at organizational level
- Understand the uses and practices of negotiation techniques in resolving conflict
- Use conflict management tools and techniques in resolving conflicts
- Use negotiation techniques in reduction and resolving conflicts
Course Contents
- Overview of Conflict Management
- Approaches to conflict management
- Managing Conflict in a diversified organization
- Approaches to managing difficult situations and people
- Understanding Negotiation Process in the workplace
- Negotiations and other strategies to resolve conflict
- The competencies, skills and characteristics of a good negotiator
Target Audience
Middle and top-level management officers.