Background

Government Manifestoes are articulated into policies, programmes, projects, budgets, or legislations. These can only be executed after the approval of the Federal Executive Council and in some instances, the Council of State. Therefore, for approval to implement such policies Memoranda/Notes are presented by Ministries, Departments and Agencies (MDAs) to these Councils. Thus, the quality and clarity of Memos/Notes initiated by the MDAs are of utmost importance. Some of the objectives of this course are therefore to: Acquaint participants with the rudiments of Council Memo/Notes and Conclusions

Learning Objectives

At the end of the course, participants will be able to:

• Differentiate between Council Memorandum, Notes and Conclusions
• Explain the importance of Council Memorandum, Notes and Conclusions.
• Understand different types of Council documents
• Describe the structure of Council Memorandum and Notes
• Convert Council Notes to Council Conclusions
• Prepare Council Memoranda and Notes
• Take notes in the Council
• Identify the requirements for producing good Council Documents
• Follow up action on Council Conclusions
• Describe the structure and processes of the Cabinet Secretariat

Course Contents

• Preparation and contents of council memo
• Presentation and Defense of Council Memo
• Analysis of Council Memo, Notes and Conclusions
• Reasons for Council Memo, Notes and Conclusions

Target Audience

Middle and top level management officers

Background

The dynamism in the public sector administration requires frequent capacity building and knowledge development programmes for the administrators and practitioners for the development of and implementation of its critical objectives.

Learning Objectives

At the end of this programme, participants will be able to:

• Understand task-oriented and strategy-oriented behavior require for public service management
• Keep teams focused on rules, provision, implementation and challenges in the public sector
• Effective lead of multi-cultural teams
• Effective internal and external communication process
• Deal with rapid advances in best practice
• Improve decision-making in different conditions

Course Content

• Overview of Public Service Rules
• Managing Organizational Development
• Leading and Managing People
• Communication and Human Resource Development
• Making Decisions and Controlling Outcomes
• Coaching and Mentoring for Improved Performance

Target Audience

All levels of staffs in MDAs

Background

The Nigerian public service has undergone changes and transformations over the years, which were tailored towards achieving efficiency and effectiveness of the service. However, the rapid pace of the “Nigerianization” aspect of the reforms has created a few other challenges which require proactive actions aimed at studying and in depth assessment of the features of the public sector reform process that were appropriate, adapt initiatives from international best practices.

This programme will be held in Abuja at the Public Service Institute and rounded up in Gambia. It will also include field trips and study tours.

Learning Outcomes

At the end of the course, participants will be able to:

• Evaluate the relevance and practicality of public sector reform intervention in different country setting
• Discuss relevant skills to promote an appropriate public sector reform agenda in their respective organizations
• how to significantly improve existing investment in competencies
• Analyze and demonstrate how performance can be improved in the Public Sector
• Take action and demonstrate financially how improving reliability will add value
• Understand and be able to significantly improve any existing Performance appraisal system and explain the benefit to Management
• Learn techniques to apply to motivate staff, specifically in the Public Sector

Course Contents

• Management principles and techniques
• The History, Role and Future Function of Public Sector Organizations
• Building Organizational Core Strength in the Public Sector
• Performance Improvements – Are they necessary in the Public Sector?
• Using Reliability and Differentiation to Maximize on What Strengths You Have
• Making Things Happen within our Existing Constraints
• Public Relations
• Public Service Reforms and Government Development Initiatives in Nigeria
• New Pension Administration and Management
• Business Ethics in the Public Service
• Public Service Rules
• Corporate Social Responsibility
• Labour Relations and Key Stakeholders Management

Target Audience

 Middle and top-level management officers

Background

Time and self-management are very important in achieving organizational productivity. This programme is designed for public servants who desire to improve individual and organizational efficiency.

Learning Objectives

At the end of the programme, the participants will be able to:

• Understand the relationship between positive attitudes and improved workplace productivity
• Acquire better work ethics
• Recognize the impact of listening, politeness, building rapport on morale and work place harmony
• Know the techniques of working intelligently and working smart.

 Course Contents

• Organizational goals and Productivity defined
• Relationship between attitude and productivity
• Personality traits and model
• Identify time wasters
• Identifying your KPIs
• Performance dialogue
• Aligning task to your energy level
• Defining Efficiency and Effectiveness
• How to achieve speed and accuracy in work performance
• Habits of personal effectiveness
• Self-development, goal setting and prioritising tasks
• Applying the 5s, and TQM continuous improvement tools

 Target Audience

The course is designed for all levels of staff of MDAs

Background

Ethics, attitudinal change and value orientation is an input variable for the success of any forward-looking organization. Positive attitude to work and commitment to duty will ensure an improved productivity and organizational effectiveness. Knowledge, Skills, ethical conducts and attitude of employees are very important for a functional organization in achieving its goals and objectives.

Learning Objectives

At the end of the course, participants will be able to:

• Aware of the dangers of poor attitude to work and unethical behaviour
• Determine actions that create right attitude and ethical conducts
• Expose the participants to how their services contribute to organizational productivity
• Learn approaches to reduce negative and promote positive attitude in organizations
• Improve individual and organizational performance through positive attitude and ethical behaviour

Course Contents

• Overview of Ethics and Attitudinal Change
• Overview of Executive Order 001 of 2017
• Developing an EPIC Culture Transformation Civil Service
• Ethics and Code of Conduct for Public Servants
• Work Ethics and Values for the Federal Civil Service
• Organizational Culture and Values
• Understanding Work/Business Ethics
• Organization Resource Management
• Effective Communication and Inter-Personal Relations Skills
• Improved Performance through Attitudinal Change
• Self and Time Management
• 360 Degree Leadership Model

Target Audience:

Lower, Middle and top-level management officers.

Background

Managers have the responsibility to write reports and speeches in the course of their duties. They report on projects and activities being handled by them. Their report provides information on project benefits to a large number of people and facilitates managerial decisions. Managers also write speeches on major events involving their organizations, including product launch, anniversaries, awards, reception of dignitaries, press conferences, etc. Report and speech writing require specialized communication skills and techniques.

This workshop is therefore designed to equip participants with the requisite skills and techniques for lucid and articulate reports and speeches.

Learning Objectives

At the end of this course, participants will be able to:

• Plan and write a good report/speech;
• Generate relevant data for report writing;
• Demonstrate effective communication skills;
• Develop appropriate format and outline to write reports; and
• Present reports to Management.

Course Outline

• Overview of Report and Speech Writing
• Elements and Types of Speeches
• Planning and Writing a Report
• Planning and Writing a Speech
• Data Collection for Report and Speech Writing
• Writing Clearly and Logically
• Citation and References
• Effective Communication Skills
• Report Presentation Skills
• Report and Speech Writing Exercises

Target Audience

The course is designed for all senior staffs of MDAs.

Organizations manage relationships to ensure supportive work climate for optimum performance. Conflicts arising from poor interpersonal relations can undermine organizational goals. For employees to cope with pressures of their jobs, build supportive relations and perform their duties effectively, they must have outstanding interpersonal relations skills.

This workshop is designed to enable Secretaries and Personal Assistants to manage internal and external relations and enhance harmony and optimum performance.

Learning Objectives

At the end of the course, participants will be able to:

• Identify their roles and responsibilities as personal assistants/secretaries;
• Plan their activities more effectively;
• Build effective work teams;
• Relate better with superiors, colleagues, subordinates and the public;
• Provide timely reports and information;
• Operate as effective team members
• Communicate effectively.

Course Outline

• Interpersonal Relationship: Overview
• Understanding Temperaments and Body Language in Interpersonal Relations
• Interpersonal Relations Skills and Styles
• Secretary/PA as a Manager of Relations
• Strategies for Building Interpersonal Relations
• Cultural Pattern of Interpersonal Relations
• Effective Team Building
• Effective Communication Skills
• Time and Self-Management
• Effective Use of Feedback in Interpersonal Relations
• Managing the Boss

Target Audience

The course is designed for Middle and Senior officers in the Public and Private Sectors